Launching QA into the 21st century through voice recognition
Enhances your quality assurance by using voice recognition to analyze calls for script compliance, tone, language, and accurate call dispositioning as well as providing crucial back-end data to and better train agents.
Technology partners
Automated Quality Assurance
Automates the QA supervisor´s tasks resulting in an overall operational cost reduction. It also offers end to end analysis of the call, while continuously updating the data in your state-of-the-art dashboard.
Automation
Overall operational
cost reduction
Analysis
End to end analysis
of the call
Updating
Continuously updating data in dashboard
Voice cross-referencing insights
Transform common data into opportunities by providing actionable insights on what components of the call are working in order to constantly optimize your calls and increase conversion. AperVox has integration with the most popular platforms for call center operation.
Features
Integration into your business intelligence platform through our API
Supervision
End to end supervision
of the customer-agent interactions
validation
A/B validation, identifying the most functional variables
monitoring
Customer satisfaction analysis and customer-agent interactions
tracking
Temporal effectiveness trace and satisfaction levels
guidelines
Detection protocol according to the
campaign settings
All the data in one place
Actionable insights available through intuitive data visualization tools on your dashboard.
The power of voice recognition and AI deep learning can be yours now. Ask us how!
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